Privacy policy

Effective Date: September 25, 2025

This Privacy Policy describes how Neurabolt LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit, use, or make a purchase from www.neurabolt.com (the “Site”), interact with our services, or engage with us through Shopify, Stripe, and other integrated partners.

By accessing or using our Site and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use immediately.

Information We Collect

We collect the following types of information:

a. Personal Information Provided by You

  • Name, billing and shipping address

  • Email address and phone number

  • Payment information (processed securely via Stripe; we do not store full credit card details)

  • Account login details (if you create an account)

b. Automatic Information Collected

  • Device data (IP address, browser type, operating system)

  • Cookies and tracking technologies

  • Site usage data (pages viewed, products added to cart, time on site)

c. Order and Subscription Information

  • Purchase history

  • Supplement preferences

  • Subscription status and frequency

d. Sensitive Information
We do not knowingly collect or process protected health information (PHI). Any health-related information you voluntarily share is handled with strict confidentiality and is never disclosed or sold.

How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payment, shipping, and returns

  • Provide customer support and respond to inquiries

  • Manage subscriptions and recurring billing

  • Personalize your experience and recommend products

  • Comply with legal and regulatory requirements (FDA disclaimers, tax reporting, fraud prevention)

  • Communicate offers, promotions, and updates (if you opt-in)

  • Improve site performance, marketing, and analytics

How We Share Your Information

We respect your privacy. We do not sell or rent your personal data. We share information only as necessary with trusted third parties, including:

  • Suppliers and Fulfillment Partners (for manufacturing, packaging, and delivery of supplements)

  • Shopify (for hosting, checkout, and e-commerce infrastructure)

  • Stripe (for secure payment processing)

  • Analytics, Marketing, and Ad Partners (to optimize customer experience and growth)

  • Legal Authorities (when required by law, regulation, or to protect against fraud and abuse)

All third-party partners are contractually obligated to safeguard your data and comply with applicable data protection laws.

Legal Basis for Processing

Depending on your location, we process personal data under the following bases:

  • Contractual necessity (to fulfill purchases and subscriptions)

  • Legal compliance (tax, regulatory, fraud prevention)

  • Legitimate interest (business improvement, marketing with safeguards)

  • Consent (when you opt into newsletters or cookie tracking)

Your Rights

Depending on jurisdiction, you may have rights under laws such as GDPR, CCPA, or other applicable privacy regulations, including:

  • Right to access, correct, or delete personal data

  • Right to opt-out of marketing communications

  • Right to restrict or object to processing

  • Right to data portability

  • Right to withdraw consent

Requests can be submitted to legal@neurabolt.com.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes stated above

  • Comply with legal obligations (e.g., tax, accounting, FDA requirements)

  • Resolve disputes and enforce agreements

After retention periods, information is securely deleted or anonymized.

Security

We employ industry-standard safeguards to protect your data, including encryption, secure hosting, and restricted employee access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar technologies for:

  • Essential site functionality

  • Analytics and performance measurement

  • Personalized marketing (when consented)

You may adjust your browser settings to disable cookies, but this may limit site functionality.

Children’s Privacy

Our products and services are not directed toward children under the age of 18. We do not knowingly collect information from minors. If we become aware that information from a child has been collected, we will delete it immediately.

International Users

Our Site is operated in the United States but may be accessed worldwide. By using our services, you consent to the transfer and processing of your information in the United States under applicable U.S. laws.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their policies before sharing information.

Disclaimers for Supplement Products

  • All supplements are manufactured and supplied through vetted, compliant partners.

  • Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration (FDA).

  • Products are not intended to diagnose, treat, cure, or prevent any disease.

  • Customers should consult a physician before using any supplement.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services after changes constitutes acceptance.

Contact Information

For questions, requests, or complaints regarding this Privacy Policy:

Customer Support: support@neurabolt.com
Legal Inquiries: legal@neurabolt.com
Business Address: Delaware, United States (Registered office of Neurabolt LLC)